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Nigeria Journal of Management Sciences (NJMS), Benue State University

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Effect Of Emotional Intelligence On Job Satisfaction Among Nursing Professionals In Selected Hospitals Within Jos Metropolis

OYELEYE BUKOLA REBECCA,
Department of Business Management, Benue State University Makurdi Bukky0yeleye54@yahoo.com +2348039719425

AUDU TANIMU,
Audutanimu123@gmail.com

MARK M. ACHAKU
markachaku@gmail.com Department of Management, University of Nigeria, Enugu Campus Ugbowo Campus

Abstract

This study was undertaken to ascertain the relationship between Emotional intelligence, and Job Satisfaction among Nursing Professionals in Selected Hospitals within Jos Metropolis, a survey design was adopted. The population of this study comprises nursing professionals in the teaching missionary and government hospitals within Jos metropolis of Plateau State which include Jos University Teaching Hospital (JUTH) with a population of nursing professionals of 491, Bingham University Teaching Hospital (BUTH) with population of 396, Our Lady of Apostles Hospital (OLA) with a nursing professional population of 242 and Plateau State Specialist Hospital with a nursing professional population of 358. The choice of these target institutions is based on the fact that there are the health care centres that enjoy the most patronage by patients. The nursing population of these hospitals in Jos metropolis is one thousand, four hundred and eighty-seven (1,487) as drawn from the records of nurses in the hospitals under study. Random sampling method was used by the researcher. Copies of questionnaire were administered by hand to respondents in their various locations to enhance the response rate. SPSS version 20 was used for processing of data. Descriptive statistics including mean and standard deviation was also used to analyse the data obtained for the study. The hypotheses were tested using Pearson's correlation and multiple regression analysis. The results of data analysis revealed a negative relationship between Emotional Intelligence and Job Satisfaction. This suggests that nurses high on Emotional Intelligence are not likely to be satisfied with their jobs on the basis of pay, but implies that an emphatic nurse will do well if the chances of promotion were high, and this would naturally motivate them to work hard. It was recommended that Hospitals should invest in training nursing professionals on Emotional Intelligence since it has been found to be relevant for nursing practice, equity pay for the nursing professionals and also ensure that they enjoy fair chances of promotion on the job to avoid frustrations that could lead to transfer of aggression especially on patients.

Keywords: Emotional intelligence, Job satisfaction and nursing professional

To get access to the full text of this article: Faculty of Management Sciences, Benue State University, Makurdi, Nigeria.

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